Legal
How we ship your candles, how long it takes, and what happens if something goes wrong. We try to keep this simple and human.
Last updated: April 1, 2026
We ship to all 50 US states plus DC, via USPS Priority Mail. We do not ship internationally yet — we hope to start in 2027.
$8.50 flat rate within the continental US. Free over $75. Alaska, Hawaii, and US territories are calculated at checkout.
In-stock orders ship within 3–5 business days. Custom orders take 3–4 weeks (wedding favors 4–6). Holiday orders should be placed by December 12 for guaranteed Christmas delivery.
Every order gets USPS tracking, emailed to you when the box leaves our studio.
It happens occasionally — glass and post don't always agree. If your candle arrives broken or damaged, email us a photo of the damage within 7 days at bing@kashmiradesign.com and we'll send a free replacement on the next shipping day. No need to return the broken one.
Because candles are personal-use items, we don't accept returns on used candles. Unused candles in original packaging can be returned within 14 days for a refund, less original shipping. You pay return shipping.
If you ordered something and decide it's not for you (it's hard picking scents online), email us — we'll swap it for any other scent at the same price, you just pay the return shipping. No restocking fee.
Free, by appointment, at the Cypress studio. Choose "local pickup" when you inquire.
Questions? Email bing@kashmiradesign.com or write to Kashmira Design, 13903 Claymont Hill Dr, Cypress, TX 77429, USA.